2018 Sustainability Report

Committed to using financial, natural and human resources wisely without compromising the ability of future generations to meet their needs

Committed to using financial, natural and human resources wisely without compromising the ability of future generations to meet their needs.

Peter G. Watson, President and Chief Executive Officer,
and Ole G. Rosgaard, Senior Vice President and
Group President, Rigid Industrial Packaging & Services,
Americas and Global Sustainability

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Delivering Superior Customer Service

Our vision of, in industrial packaging, be the best performing customer service company in the world, depends on our ability to supply quality products and continually find ways to better serve our customers.

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Reducing Our Footprint

As a global manufacturer, it is our obligation to understand, and work to minimize our environmental impact. Whether in our operations or along our supply chain, our sustainability agenda works to create sustainable value for our customers, the environment and Greif stakeholders.

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Addressing Risk

Protecting our business, employees and stakeholders from risk is paramount to our sustained success. The principles that guide our business ensure we’re engaging in ethical behaviors and partnering with organizations that share our values, contributing to how we mitigate risk.

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Valuing Our People

With more than 13,000 employees and operations around the globe in FY 2018, our success is dependent on our ability to protect, engage and develop talent in our organization and uphold human rights along our supply chain.

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Advancing Circular Economy

Through process, materials and manufacturing innovations, we work in collaboration with our stakeholders to reduce the environmental impact of our products and work towards a more circular economy.

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Financial Performance & Profitable Growth

Focusing on the future while creating value today.

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Sustainability Timeline

2019

Sustainability Timeline

2019

2018

2017

2016

2015

2014

2013

2012

2011

2010

2009

2008

2007

2006

1999

87.8

Average Customer Satisfaction Index Score

Our highest scores ever, demonstrating our commitment to serving our customers better.

13,000+

Employees in 2018

Our people—principled, intelligent and reliable—reaffirm our reputation for integrity every day with their every action.

50

Net Promoter Score

We realized continued improvement in our NPS score, outperforming the all company average of 44, as reported by NPS Benchmarks.

DEFINITION