2019 Sustainability Report

arrow blueCommitted to using financial, natural and human resources wisely without compromising the ability of future generations to meet their needs

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89.8

Average Customer Satisfaction Index Score

Our highest scores ever, demonstrating our commitment to serving our customers better.

1.0

Corrective Action Rate

Reduced by 52 percent since 2015 in our RIPS North America business.

61

Net Promoter Score

We realized continued improvement in our NPS score, achieving our highest score ever in 2019.

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