2018 Sustainability Report

arrow blueCommitted to using financial, natural and human resources wisely without compromising the ability of future generations to meet their needs

UN SDG Content Index

SDGRelevant IndicatorsSupporting MetricsMaterial Topic Alignment
Good Health and Well-being
Ensure healthy lives and promote well-being for all at all ages
3.7: By 2030, ensure universal access to sexual and reproductive health-care services, including for family planning, information and education, and the integration of reproductive health into national strategies and programmes Providing maternity or paternity leave
  • Talent Attraction, Development & Retention
3.9: By 2030, substantially reduce the number of deaths and illnesses from hazardous chemicals and air, water and soil pollution and contamination Performance Dashboard: GRI 305-1, 305-2, 305-3
  • Waste
  • Supply Chain Management
  • Biodiversity
  • Health & Safety
  • Human Rights & Fair Labor Practices
Quality Education
Ensure inclusive and equitable quality education and promote lifelong learning opportunities for all.
4.1 By 2030, ensure that all girls and boys complete free, equitable and quality primary and secondary education leading to relevant and effective learning outcomes
Enforcing zero-tolerance child labor policies within own operations, and influencing child labor policies within the supply chain
  • Human Rights and Fair Labor Practices
4.3 By 2030, ensure equal access for all women and men to affordable and quality technical, vocational and tertiary education, including university Performance Dashboard: GRI 404-1
  • Talent Attraction, Development & Retention

4.7 By 2030, ensure that all learners acquire the knowledge and skills needed to promote sustainable development, including, among others, through education for sustainable development and sustainable lifestyles, human rights, gender equality, promotion of a culture of peace and non-violence, global citizenship and appreciation of cultural diversity and of culture’s contribution to sustainable development Including information on human rights, gender equality and sustainable development in internal policies, such as employee and supplier codes of conduct, and increasing awareness and practice by ensuring that these policies are thoroughly shared and understood by all employees including those in the supply chain
  • Supply Chain Management
  • Health & Safety

Gender Equality
Achieve gender equality and empower all women and girls
5.1 End all forms of discrimination against all women and girls everywhere Including non-discrimination clauses in supplier code of conduct policies and supporting suppliers in advancing gender equality and women’s empowerment.
  • Human Rights and Fair Labor Practices
  • Supply Chain Management
5.5 Ensure women’s full and effective participation and equal opportunities for leadership at all levels of decision-making in political, economic and public life Performance Dashboard: GRI 406-1
  • Talent Attraction, Development & Retention


Clean Water and Sanitation
Ensure access to water and sanitation for all
6.3 By 2030, improve water quality by reducing pollution, eliminating dumping and minimizing release of hazardous chemicals and materials, halving the proportion of untreated wastewater and substantially increasing recycling and safe reuse globally Performance Dashboard: GRI 303-3, 306-1
  • Environmental Management Systems
  • Water
  • Waste
6.6 By 2020, protect and restore water-related ecosystems, including mountains, forests, wetlands, rivers, aquifers and lakes Performance Dashboard: GRI 304-3
  • Biodiversity

Decent Work and Economic Growth
Promote sustained, inclusive and sustainable economic growth, full and productive employment and decent work for all
8.2: Achieve higher levels of economic productivity through diversification, technological upgrading and innovation, including through a focus on high-value added and labour-intensive sectors Improving the efficiency of use of energy, water, (raw) materials and other resources.
  • Innovation
8.4: Improve progressively, through 2030, global resource efficiency in consumption and production and endeavour to decouple economic growth from environmental degradation Performance Dashboard: GRI 302-1
  • Product Quality
  • Innovation
  • End-of-Life Reconditioning, Reuse & Recycling
8.7: Take immediate and effective measures to eradicate forced labour, end modern slavery and human trafficking and secure the prohibition and elimination of the worst forms of child labour, including recruitment and use of child soldiers, and by 2025 end child labour in all its forms Performance Dashboard: GRI 408-1
  • Human Rights & Fair Labor Practices
8.8: Protect labour rights and promote safe and secure working environments for all workers, including migrant workers, in particular women migrants, and those in precarious employment Performance Dashboard: GRI 403-2
  • Health & Safety
Industry, Innovation and Infrastructure
Build resilient infrastructure, promote sustainable industrialization and foster innovation
9.2: Promote inclusive and sustainable industrialization and, by 2030, significantly raise industry’s share of employment and gross domestic product, in line with national circumstances, and double its share in least developed countries Embedding policies which promote diversity and inclusion throughout own operations, and encouraging suppliers and other business partners to do the same.
  • Talent Attraction, Development & Retention
9.4: By 2030, upgrade infrastructure and retrofit industries to make them sustainable, with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies and industrial processes, with all countries taking action in accordance with their respective capabilities Performance Dashboard: GRI 305-4
  • Product Quality
  • Customer Service Excellence
  • Environmental Management Systems
  • Climate Strategy, Energy & Emissions
  • Innovation
  • End-of-Life Reconditioning, Reuse, & Recycling
Reduced Inequalities
Reduce inequality within and among countries
10.2 By 2030, empower and promote the social, economic and political inclusion of all, irrespective of age, sex, disability, race, ethnicity, origin, religion or economic or other status Embedding policies which promote diversity and inclusion throughout own operations, and encouraging suppliers and other business partners to do the same.
  • Talent Attraction, Development & Retention
10.3 Ensure equal opportunity and reduce inequalities of outcome, including by eliminating discriminatory laws, policies and practices and promoting appropriate legislation, policies and action in this regard Ensuring non-discrimination across business operations including remuneration and benefits, product impact (for example the impact of product design on harmful gender stereotypes), and the inclusion of the supply chain
  • Ethics & Compliance
10.4 Adopt policies, especially fiscal, wage and social protection policies, and progressively achieve greater equality Paying at a minimum the living wage and providing insurance for employees, such as income protection, life or accident insurance and social security
  • Risk Management & Business Continuity
Responsible Consumption and Production
Ensure sustainable consumption and production patterns
12.2: By 2030, achieve the sustainable management and efficient use of natural resources Performance Dashboard: 302-1, 302-4
  • Environmental Management Systems
12.4: By 2020, achieve the environmentally sound management of chemicals and all wastes throughout their life cycle, in accordance with agreed international frameworks, and significantly reduce their release to air, water and soil in order to minimize their adverse impacts on human health and the environment Performance Dashboard: GRI 306-2
  • Environmental Management Systems
  • Innovation
12.5: By 2030, substantially reduce waste generation through prevention, reduction, recycling and reuse Performance Dashboard: GRI 306-2
  • Waste
  • Supply Chain Management
  • End-of-Life Reconditioning, Reuse, & Recycling
12.6: Encourage companies, especially large and transnational companies, to adopt sustainable practices and to integrate sustainability information into their reporting cycle Reporting economic, social and environmental sustainability using a common international reporting standard/framework
  • Biodiversity
Climate Action
Take urgent action to combat climate change and its impacts
13.1: Strengthen resilience and adaptive capacity to climate-related hazards and natural disasters in all countries GRI Content Index; GRI 201-2
  • Climate Strategy, Energy & Emissions
  • Risk Management & Business Continuity
  • Innovation
  • End-of-Life Reconditioning, Reuse & Recycling

4.2%

Energy Intensity Reduction

Against our 2014 baseline in support of our 2020 goal.

35

Facilities Achieving Zero Waste to Landfill

Our efforts to reduce waste are global, with each facility working towards our 2025 goal.

48%

Reduction in Customer Complaints

Since 2014 in our RIPS North America business - a signal of our commitment to quality and customer service.

DEFINITION