2018 Sustainability Report

arrow blueCommitted to using financial, natural and human resources wisely without compromising the ability of future generations to meet their needs

Delivering Superior Customer Service

Our vision of, in industrial packaging, be the best performing customer service company in the world, depends on our ability to supply quality products and continually find ways to better serve our customers.


Net Promoter Score

We realized continued improvement in our NPS score, outperforming the all company average of 44, as reported by NPS Benchmarks.


Corrective Action Rate

Reduced by 52 percent since 2015 in our RIPS North America business.


Average Customer Satisfaction Index Score

Our highest scores ever, demonstrating our commitment to serving our customers better.